{"xsrfToken":"e14396b040934eb98d32647d515026c02b207d6b_lout","branding":{"id":"1","key":"ip","name":"Adepta Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/996c978d-17b8-4ee7-bad0-fdd56f240c3f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzODgzYjU2NS1kMTQyLTRhOTgtYjI1Yy0zZWVlNDEyYmIwOWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk5NmM5NzhkLTE3YjgtNGVlNy1iYWQwLWZkZDU2ZjI0MGMzZiI6WyJyZWFkIl19LCJleHAiOjE3NDUwODIwMjcsIm5iZiI6MTc0NTA4MTQyN30.zlAzcTd-kjbrZUalj9AjIT5424bLYJY6LV36Wclgips&client=3883b565-d142-4a98-b25c-3eee412bb09b&mode=fit","logoId":"996c978d-17b8-4ee7-bad0-fdd56f240c3f","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#656262","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/6154752f-435c-488d-9527-3e23cd4a3050/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzODgzYjU2NS1kMTQyLTRhOTgtYjI1Yy0zZWVlNDEyYmIwOWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjYxNTQ3NTJmLTQzNWMtNDg4ZC05NTI3LTNlMjNjZDRhMzA1MCI6WyJyZWFkIl19LCJleHAiOjE3NDUwODIwMjcsIm5iZiI6MTc0NTA4MTQyN30.qa7oy3dt_PDGjExAQVl0kXP7Xm9xsLUSOiiYkPQrhDw&client=3883b565-d142-4a98-b25c-3eee412bb09b&height=300&mode=fit","bannerMediaApiFileId":"6154752f-435c-488d-9527-3e23cd4a3050","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ip","projectId":10001,"serviceDeskId":1,"name":"Adepta Support","description":"<p>Welcome! You can raise a Adepta request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"15","name":"Investigate or Change","descriptionHtml":"","callToAction":"Investigate or Change","introHtml":"<p>Create an Issue to to be investigated and fixed. Also use the form to create a request for change</p>","icon":10492,"iconUrl":"https://adepta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[6],"key":""},{"id":"10","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://adepta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"2","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://adepta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"3","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10519,"iconUrl":"https://adepta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"1","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://adepta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"18","name":"Incident","descriptionHtml":"","callToAction":"Incident","introHtml":"<p>Something isn't working as it should</p>","icon":10469,"iconUrl":"https://adepta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"11","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10534,"iconUrl":"https://adepta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"7","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://adepta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"12","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://adepta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"13","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://adepta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"14","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>A new feature or a change in an existing functionality.</p>","icon":10498,"iconUrl":"https://adepta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""},{"id":"6","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://adepta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"5","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://adepta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"9","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://adepta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"8","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://adepta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"4","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10526,"iconUrl":"https://adepta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Service Requests"}],"orderMapping":{"6":[15]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9d8a805e-572c-3813-bb97-eace3e011672","appLinkName":"System Confluence","appLinkUrl":"https://adepta.atlassian.net/wiki","spaceKey":"IP","spaceName":"ITSM project","spaceUrl":"https://adepta.atlassian.net/wiki/spaces/IP","isServer":false},"labels":[],"projectKey":"IP","serviceDeskId":1,"kbLinkDomainURLs":["https://adepta.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzODgzYjU2NS1kMTQyLTRhOTgtYjI1Yy0zZWVlNDEyYmIwOWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDUwODI2MjcsIm5iZiI6MTc0NTA4MTQyN30.a68TsLESJvIUcYdsnK71O98h8tZ3ZIgUHjbN9oSvZrE","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"3883b565-d142-4a98-b25c-3eee412bb09b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://adepta.atlassian.net/wiki","kbLinkDomainURLs":["https://adepta.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}