{"xsrfToken":"7c336ea6db7ffb0224d9d250f0cea6a59f29817c_lout","branding":{"id":"1","key":"ip","name":"Adepta Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/996c978d-17b8-4ee7-bad0-fdd56f240c3f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzODgzYjU2NS1kMTQyLTRhOTgtYjI1Yy0zZWVlNDEyYmIwOWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk5NmM5NzhkLTE3YjgtNGVlNy1iYWQwLWZkZDU2ZjI0MGMzZiI6WyJyZWFkIl19LCJleHAiOjE3NDQzNzU5NTQsIm5iZiI6MTc0NDM3NTM1NH0.H6pLZcPs1Lcib1YKu5H2CgNzUUHyWvZmDiRUfsXfL5k&client=3883b565-d142-4a98-b25c-3eee412bb09b&mode=fit","logoId":"996c978d-17b8-4ee7-bad0-fdd56f240c3f","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#656262","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/6154752f-435c-488d-9527-3e23cd4a3050/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzODgzYjU2NS1kMTQyLTRhOTgtYjI1Yy0zZWVlNDEyYmIwOWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjYxNTQ3NTJmLTQzNWMtNDg4ZC05NTI3LTNlMjNjZDRhMzA1MCI6WyJyZWFkIl19LCJleHAiOjE3NDQzNzU5NTQsIm5iZiI6MTc0NDM3NTM1NH0.VLT5infMnYmJ1M_YD0E9B3fsG4z5q9wm2WQa24Lp17E&client=3883b565-d142-4a98-b25c-3eee412bb09b&height=300&mode=fit","bannerMediaApiFileId":"6154752f-435c-488d-9527-3e23cd4a3050","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ip","projectId":10001,"serviceDeskId":1,"name":"Adepta Support","description":"<p>Welcome! You can raise a Adepta request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"15","name":"Investigate or Change","descriptionHtml":"","callToAction":"Investigate or Change","introHtml":"<p>Create an Issue to to be investigated and fixed. Also use the form to create a request for change</p>","icon":10492,"iconUrl":"https://adepta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[6],"key":""},{"id":"10","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://adepta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"2","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://adepta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"3","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10519,"iconUrl":"https://adepta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"1","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://adepta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"18","name":"Incident","descriptionHtml":"","callToAction":"Incident","introHtml":"<p>Something isn't working as it should</p>","icon":10469,"iconUrl":"https://adepta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"11","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10534,"iconUrl":"https://adepta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"7","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://adepta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"12","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://adepta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"13","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://adepta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"14","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>A new feature or a change in an existing functionality.</p>","icon":10498,"iconUrl":"https://adepta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""},{"id":"6","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://adepta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"5","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://adepta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"9","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://adepta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"8","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://adepta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"4","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10526,"iconUrl":"https://adepta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Service Requests"}],"orderMapping":{"6":[15]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9d8a805e-572c-3813-bb97-eace3e011672","appLinkName":"System Confluence","appLinkUrl":"https://adepta.atlassian.net/wiki","spaceKey":"IP","spaceName":"ITSM project","spaceUrl":"https://adepta.atlassian.net/wiki/spaces/IP","isServer":false},"labels":[],"projectKey":"IP","serviceDeskId":1,"kbLinkDomainURLs":["https://adepta.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzODgzYjU2NS1kMTQyLTRhOTgtYjI1Yy0zZWVlNDEyYmIwOWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQzNzY1NTQsIm5iZiI6MTc0NDM3NTM1NH0.k_7r8KRgUUjAoLpe8NM3xuySCWWqjrnGLtabak7mS-Q","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"3883b565-d142-4a98-b25c-3eee412bb09b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":15,"projectId":10001,"form":{"name":"Investigate or Change","descriptionHtml":"","callToAction":"Investigate or Change","intro":"<p>Create an Issue to to be investigated and fixed. Also use the form to create a request for change</p>","instructions":"","icon":10492,"iconUrl":"https://adepta.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10047","fieldConfigId":"10147","label":"Investigation reason","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10106","label":"High impact incident","selected":false,"children":[]},{"value":"10107","label":"Recurring incident","selected":false,"children":[]},{"value":"10108","label":"Non-routine incident","selected":false,"children":[]},{"value":"10109","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10034","fieldConfigId":"10134","label":"Urgency","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10020","label":"Critical","selected":false,"children":[]},{"value":"10021","label":"High","selected":false,"children":[]},{"value":"10022","label":"Medium","selected":false,"children":[]},{"value":"10023","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10004","fieldConfigId":"10104","label":"Impact","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"Extensive / Widespread","selected":false,"children":[]},{"value":"10001","label":"Significant / Large","selected":false,"children":[]},{"value":"10002","label":"Moderate / Limited","selected":false,"children":[]},{"value":"10003","label":"Minor / Localized","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10048","fieldConfigId":"10148","label":"Root cause","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10049","fieldConfigId":"10149","label":"Workaround","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/15","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/15","calendarParams":{"firstDay":0,"date":"2025-04-11T15:42:34+0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9d8a805e-572c-3813-bb97-eace3e011672","appLinkName":"System Confluence","appLinkUrl":"https://adepta.atlassian.net/wiki","spaceKey":"IP","spaceName":"ITSM project","spaceUrl":"https://adepta.atlassian.net/wiki/spaces/IP","isServer":false},"labels":[],"projectKey":"IP","serviceDeskId":1,"kbLinkDomainURLs":["https://adepta.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzODgzYjU2NS1kMTQyLTRhOTgtYjI1Yy0zZWVlNDEyYmIwOWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQzNzY1NTQsIm5iZiI6MTc0NDM3NTM1NH0.k_7r8KRgUUjAoLpe8NM3xuySCWWqjrnGLtabak7mS-Q","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"3883b565-d142-4a98-b25c-3eee412bb09b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=adepta","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"7c336ea6db7ffb0224d9d250f0cea6a59f29817c_lout","baseUrl":"https://adepta.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://adepta.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"3883b565-d142-4a98-b25c-3eee412bb09b","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"457d4510e9984ffbba8f4bbdd8ba5a79","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}